We at OGAWA Health-Care Ptd Ltd ("OGAWA"), are committed to the security and privacy of any information provided by our valued customers and members, in accordance to any components of the membership program ("OGAWAMEMBERS"). As a leading brand in the retail industry, OGAWA respects confidentiality and data privacy.

Any information provided by you will be securely protected. We will not by any means, share or sell information provided by you to any other organization for their own commercial use or any other form of data utilization. In unique circumstances where the sharing of your information is required to provide you with the specified products/services, with regards to our very own promotional/marketing campaigns, we will duly notify you and request for your consent in doing so.

What information do we require?

We require 2 types of information voluntarily provided by you:

  1. Personally Identifiable Information - refers to information provided to identify you specifically i.e. NRIC, full name, mobile number, home address, email address.
  2. Non-Personally Identifiable Information - refers to information that relates to you but not sufficient to specifically identify you i.e. on-site purchase behaviour

The following list outlines your personally identifiable information which we require to ensure a successful registration and facilitate any involvement you have within our OGAWAJOURNEY membership program and our communication efforts:

  • Salutation
  • NRIC (For log-in purpose)
  • First Name
  • Last Name
  • Date of Birth
  • Gender
  • Occupation
  • Mobile Number
  • Residential Address
  • Email Address

Non-Personally Identifiable Information collected through aggregated tracking derived by identifying your purchase browsing behaviour in our online members' portal would include your views of OGAWA's products and voluntarily declared areas of concern such as your neck & shoulder, back area, waist area, knees, feet; demographical information such as your type of residence, income range; method of learning of OGAWA's communication, would allow us to better understand the characteristics and demographics of our customers to essentially extend a more tailored means of communicating our marketing and advertising content.

How the collected data be used for?

The provision of your information in our system would enable us to better track your purchases, award you with the respective reward points you have accumulated via your purchases and inform you of your eligibility for discounts, privileges and benefits that you qualify for. The data would also be used to conduct market research and analysis which will allow us to understand our customers better and formulate a more targeted approach to better meet your needs. With the data provided, updates, up and coming marketing initiatives, new services and promotions would be more effectively communicated to you.


Registration of a new membership account with OGAWA's membership program would require a password to log in and access your account's profile. Your password should be kept private and confidential and should not be disclosed to any third parties, individuals or organizations who are not authorized to share this information. Should you learn that your password has been compromised, do raise the matter to us immediately and make the necessary amendments to change your password.